Though this isn't the most importantaspect in order to recognize a trustworthy cloud web hosting provider from a bad one or a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you will be able to reach somebody every time you're looking for support. The telephone support for website hosting services may vary from basic to experienced, so the problems which can be resolved through a call differ based on the supplier. In the general case, these matters are simpler and feature billing or 1st level tech issues as more complex issues generally need a support ticket where both you and the sysadmins can track the proceedings with a given situation. However, the option to call your supplier can save you considerable time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your web hosting account.

Phone Support in Cloud Web Hosting

All of our cloud web hosting plans feature phone support 14 hrs a day even on official holidays, therefore if you don't have an account yet, you're able to phone us and learn more about our solutions or whether we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you're able to contact the phone number which is nearer to you. In case you are an existing customer, we can assist you timely with all of the general and billing issues and with numerous technical matters so as to save you time and efforts - we acknowledge the fact that sometimes it's easier to consult with a live person so as to get things done promptly. Of course, some problems simply cannot be taken care of over the phone, so if this is the case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we provide include live phone support for fourteen hours every day. In case you're not sure which plan will be suitable for your web sites, you want to learn more about the plan's specifications or you'd like to have any other type of info on our services, you're able to call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will help you. If you currently have an account, you will be able to get in touch with us about sales and general matters, although we're usually able to assist with a large number of technical issues as well. For entirely technical issues you will have to use our in-built ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if your issue needs longer time to be taken care of or it has to be escalated to our system administrators.