If you’ve ever got any queries connected with your web hosting package or if you encounter a problem with your websites, you will have to contact the hosting company’s customer support team. It may not matter how swiftly they will reply when you have an inquiry of a generic nature, but a problem like a failed script update, for instance, may result in your site becoming damaged or unavailable on the Internet. And the longer you wait for the support team to help you, the longer the website will be down. In case you offer goods or services online, any downtime will badly influence your website and you can lose existing or potential clients. Many web hosting providers, predominantly resellers, respond to emails and support tickets within twenty four hours, but in the Internet realm that is much too long, since customers will scarcely ever return to a website that’s not working properly over a prolonged span of time.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using one of our Linux cloud web hosting services and you have an inquiry or experience a predicament, you can contact us 24/7 by submitting a tech support ticket or by sending an e-mail and we guarantee that you’ll receive a response in no more than one hour. In case the issue can be solved, we will do it before we get back to you, while in case there is something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what possible solutions to try out, and so on. Normally, you will obtain a reply within no more than half an hour, so waiting around for hours and hours or even for more than a day to receive help is something impossible. Our 1-hour response guarantee is valid for any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk support team representatives will be at your service all the time and they will answer any support ticket that you post via the hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a generic question about your semi-dedicated server or you run into some difficulty and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week, 365 days a year to deal with any technical, billing or general issue. In case you get in touch with us about anything that’s within our power, we’ll resolve it before we respond to you, which suggests that you won’t have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll supply you with the necessary information – what possible solutions to try, what actions to take, etc.