There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you pick is a ticketing system. This is the easiest communication medium for many reasons. In the event that no support staff representative is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. Also, you can copy and paste extensive pieces of information without needing to worry about typos, and in case a given problem requires more time to be solved or a number of replies have to be exchanged, all the information will be in the same place, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which implies that if you have to supply information or to adhere to directions, you will need to use no less than two separate admin dashboards and this number can rise in case you wish to manage a handful of domains. Additionally, a lot of web hosting providers respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting services include an integrated trouble ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in one location – payments, web files, emails, support tickets, etc., avoiding the need to sign in and out of different admin consoles. In case you have any technical or pre-sales questions or any problems, you can open a ticket with just a few clicks without needing to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a number of educative articles, which will provide you with additional information and which may help you fix any particular problem before you actually submit a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting, which implies that you will not require one more support platform to touch base with our help desk support staff – you can do that on the spot in the event that you stumble upon a problem. Sending a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our intelligent search option, you can swiftly track down any ticket that you have opened in the past. You can open a ticket whenever you like as our customer care staff representatives are working 24 hours a day, 7 days a week, 365 days a year and answer within the hour, even though it rarely takes that much to receive support. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to troubleshoot a simple issue.