The support that you will get from your cloud web hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with an active account. Prompt and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from a real hosting provider and not from a reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them right away, it's likely that you will wait for a couple of days in order to have an answer to your question, therefore your web sites may stay offline for quite a while. In contrast, a provider that offers numerous options for communication and has a technical support crew available at any time can assist you right away and help you minimize or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 billing, customer and tech support for all our Linux cloud web hosting services. Even if you aren't our customer yet and you have questions, we will give you a hand promptly and provide you with the necessary info, in order to give you the choice to make an informed decision when you acquire your new hosting account. We are available twenty-four seven, including holidays and weekends, and we supply several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we have several phone numbers globally, so you are able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for days to get assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to test our support services even before you aquire a semi-dedicated server account from us since we have phone and live chat support for billing, pre-sales and basic queries. Our agents will help you choose the perfect plan or supply you with details about our servers, to verify if the system requirements for your web sites are met. In case you're an existing customer, you'll also be able to contact us through e-mail or via our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you employ any of these 2 ways of correspondence, you'll get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other suppliers, even big ones, you'll be able to compare the reply time because it usually takes an entire day for them to handle a support ticket.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forany problems or questions associated with the pre-installed software the server comes with. If you have not bought your virtual private server package yet, you'll be able to find out more information about our services by giving us a call or by employing our live chat service. For more tech issues, you are able to send an email message or open a ticket from your billing Control Panel and you'll receive support within no more than an hour no matter the time of the day, even on holidays and weekends. The actual response time generally does not exceed 30 minutes. If you'd like to have assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS package and our admins will assist you with any installation or troubleshooting issue you may have experienced.