Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a 1–hour response time warranty for every trouble ticket or email that you submit to our tech support staff. We will swiftly respond to all general questions and forward the issue to our admins if any additional assistance is required. If you take advantage of the Admin Services package, we will perform any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Class Technical Support Service

  • Should you need any assistance working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can reach our help desk support staff anytime via the ticketing system. Plus, in case you need assistance administering your server, you can make use of the Admin Services package, that includes weekly OS updates, installation and troubleshooting services, server monitoring and rebooting procedures, backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Every Linux dedicated hosting server includes our free–of–cost Web Hosting Control Panel, which boasts a comprehensive knowledge base and a collection of educational video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click on the Help or Videos buttons in the upper right corner.